Customer information

Information about shipping costs, methods of payment and important instructions

Shipping costs

Germany:
GLS flat rate of only 4.75 € per order / package
DHL flat rate of only 5.35 € per order / package

European Union (except Greece and Sweden):
DHL flat rate of only 14.95 € per order / package

Non-European Union and Greece:
DHL flat rate of only 26 € per order / package

Sweden:
DHL flat rate of only 31 € per order / package

Methods of payment

We currently offer the following methods of payment:

- Advance payment - Simply transfer the total amount to our account
- Direct debit* - We book the total directly to your German bank account
- Invoice* - You transfer the total at your convenience within 7 days of the receipt of goods to our account
- PayPal - The following payment types are supported: MasterCard, AmericanExpress, GiroPay

* only possible for previously authorised customers

Bank details
SOL-EXPERT group
Bank code: 65050110 Kreissparkasse Ravensburg
Account no.: 48166542
IBAN: DE73650501100048166542
BIC: SOLADES1RVB

German Battery Ordinance

Dear Sir or Madame,

used batteries and rechargeable batteries do not belong in the household waste. Since 1998 the German Battery Ordinance has required all residents to dispose of used batteries and rechargeable batteries exclusively through retail stores or collection centres set up specifically for this purpose (legal duty to return). Retail stores and manufacturers are obligated to accept the return of these batteries and recycle them properly or to dispose of them separately as special waste (legal duty to accept the return). If you would like to return batteries and rechargeable batteries to us, please send them with sufficient postage and the label - Disposal - to the following address:

SOL-EXPERT group
- Disposal -
Mehlisstrasse 19
D-88255 Baindt

Thank you.